Tuesday, August 16, 2011

A Letter to My Homeowner's Insurance Agent

Hi Mike

Got a question here. My subdivision (Pompano Beach Highlands) is undergoing infrastructure rebuilding with new sewer and water lines being installed. Water pressure up until now had been respectable but nothng to write home about. When they connected the new water line, I was in love. Water pressure was fantastic, every faucet was like a car wash and a hot shower was a lengthy, rewarding experience.

About 7-10 days ago they started doing a bit of "mop up" to all the construction mess. This included prepping driveway aprons and then completing asphalt installation. My water meter box happens to be in the driveway. When they first came through, they said it would have to be moved because it was "in the wrong place." They never moved it. Instead, they paved right over the thing. And that's when I fell out of love: my water pressure was gone.

Instead of turning on a faucet to a consistent, strong flow, I discovered that it would start out  with good intentions--forceful, strong flow rate--and then gradually ease until the flow was about 1/3 of what it had been at the start. I, of course, was not happy.

Yesterday, I had an opportunity to talk to the work crew when they came to excavate the driveway apron in their search for my water meter. They said they would look into it, but that I was responsible for everything north of the water meter.

After about an hour or so, they knocked on the door, showed me a hole (but NOT the water meter), turned on their side of the line (which they had disconnected) and demonstrated how strong and virile the flow rate was--on their side of the still-to-be-seen meter--and promptly pronounced they had nothing to do with it. It was all my responsibility.

Then they filled in the hole. And that's when lost love turned to hate. No more strong flow dwindling to a modest one-third. Now it's a bashful one-third dwindling to a pathetic trickle. Taking a shower now is equivalent to receiving a tongue bath from a chihuahua.

Please tell me that my policy covers this or I'm going to have to get a bigger dog.